Fine Ribbed Castlemaine Sisal

Although all items are rolled out and inspected prior to shipping, if you do receive goods containing defects, please ensure you call our head office (61 3 9882 2477) to report the issue within 48hrs and ensure the item/s are returned within 7 days of the purchase date. Items received outside of the 7-day return window will not be eligible for a replacement with freighting of the item/s being the customer's cost. This return time frame applies to rugs being returned and refunded as well as exchanges and store credits.

All rugs using this facility are custom made. As such, we allow 12 hours from placing your order to cancel it in full with no penalty applied. Cancellations can be made by phone or email.

Cancellation or postponement of a job must be received a minimum of 48 hours prior to the commencement date. Failure to do so will result in a minimum $500 charge, the cost of installation and any related costs. It is the responsibility of the client to ensure that any builders or workmen at the installation address have cleared all materials and rubbish from the work area including access areas. If we are turned away or are unable to commence work on the agreed date and time due to circumstances beyond our control, the above charge will be fully payable by the client. Deposit payments made on any Floorspace Tax Invoice by the client, confirm full understanding and agreement by the client to all terms and conditions.

Reach out to the Floorspace team via email at sales@floorspace.com.au or call us on 03 9882 2477.

You can also visit us at our showroom at 532 Riversdale Road, Camberwell, VIC 3124 (Get Directions).