Refund policy

Cancellations and Returns

All rugs using this facility are custom made. As such, we allow 12 hours from placing your order to cancel it in full with no penalty applied. Cancellations can be made by phone or email.

Cancellation or postponement of a job must be received a minimum of 48 hours prior to the commencement date. Failure to do so will result in a minimum $500 charge, the cost of installation and any related costs. It is the responsibility of the client to ensure that any builders or workmen at the installation address have cleared all materials and rubbish from the work area including access areas. If we are turned away or are unable to commence work on the agreed date and time due to circumstances beyond our control, the above charge will be fully payable by the client. Deposit payments made on any Floorspace Tax Invoice by the client, confirm full understanding and agreement by the client to all terms and conditions.